Returns & Refunds
We want you to have a positive experience with RE.VISE. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under our policy, please contact us.
Return Eligibility
A return request may be accepted in cases such as:
- You received the wrong product.
- The product arrived damaged.
- The product is defective.
- The product received is significantly different from what was ordered.
For hygiene and safety reasons, opened or used skincare and wellness products may not be eligible for return, unless the product is defective or damaged.
Return Request Period
Return or replacement requests must be submitted within [7 days] of delivery.
To request a return, contact us at [support email] with:
- Order number
- Product name
- Reason for return
- Photographs/videos showing the issue
- Photographs of the packaging, where applicable
Damaged Products
If your package arrives damaged, please take clear photographs of the outer packaging and product before disposing of any packaging material.
Contact us as soon as possible so that we can investigate and assist you.
Non-Returnable Products
The following may not be eligible for return:
- Products that have been opened or used
- Products damaged due to improper use or storage
- Products without their original packaging
- Products returned after the applicable return period
- Products purchased during a sale or promotional campaign where specifically marked as non-returnable
- Gift cards or other non-returnable items
Refunds
Once your return is approved and the returned product has been inspected, we will process the applicable refund.
Refunds will generally be issued to the original payment method.
Depending on your payment provider or bank, it may take [5–10 business days] for the refund to appear in your account.
Exchanges
Where applicable, eligible products may be replaced with the correct or replacement product instead of issuing a refund.
Important
Please do not send a product back without first contacting our customer support team and receiving return instructions.
